Privacy Policy
Last updated: 2 May 2026
Information We Collect
Personal Information
When you make a purchase or create an account, we collect:
- Name and contact details (email address, phone number)
- Billing and delivery addresses
- Payment information (processed securely through our payment provider)
- Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders and deliveries
- Provide customer support and respond to your inquiries
- Send you important updates about our services
- Improve our website and customer experience
- Prevent fraud and ensure security
- Comply with legal obligations
Marketing Communications: We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time using the link in our emails.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:
- SSL encryption for all data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and updates
- Restricted access to personal data on a need-to-know basis
- Secure data storage with backup and recovery procedures
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Keep you signed in to your account
- Understand how you use our website
- Improve our website performance
You can control cookies through your browser settings. However, disabling cookies may affect some website functionality.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Delivery partners: To fulfill and deliver your orders
- Payment processors: To process your payments securely
- Service providers: Who help us operate our business (e.g., email services, analytics)
- Legal authorities: When required by law or to protect our rights
All third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Your Rights (GDPR)
Under UK GDPR and Data Protection Act 2018, you have the following rights:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data (subject to legal obligations)
- Right to restrict processing: Request limitation on how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing of your data for marketing purposes
- Right to withdraw consent: Withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us at info@nanotrader.co.uk
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Transfers
Your information is primarily stored and processed in the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.